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Hospitality and Tourism Industry World Class Philosophy
Standards Implementation and Assessment
(AAA, Forbes, and Leading Hotels of the World).


Whether you organization has obtained the most prestigious Hospitality Industry recognitions such as the Five Star or Five Diamonds, or has been recognized as Small Leading Hotel of The World or Relais & Chateaux, or is trying to incorporate those World Class standards, our consultative services incorporate and reflect our knowledge and expertise in providing guidance to implement or maintain those standards. In addition, we specifically build the breakthrough improvement and change management capability of our clients to fully implement the standards checklist and the right Philosophy and Culture as a foundation. 

We will support your success by helping you:
  • Engage your human capital and other key stakeholders to have the "buy-in"

  • Build momentum for change, assisting you to create the "burning platform" to embrace the new Philosophy, culture and standards

  • Demonstrate accountable leadership

  • Formulate a Master Plan for deployment (implementation strategies and action plans)

  • Align your human capital and partners in support of your new Philosophy, Culture and Standards

We help you develop a high-performance World Class strategy development and deployment process that results in a Service Culture geared to your organization´s growth cycle, strategic plans and goals. Our approach to an Industry related World Class Philosophy and Standards includes the following steps:



Situation Assessment

We work with you to assess you current situation to obtain base line data of your organization against the related Industry Standards via Mystery shopper and thorough inspections. We map your current situation by areas and departments and compare your approach to those of high performers. We also review your performance measurement system and your results to gauge your organization´s effectiveness in accomplishing the strategy and action plans.

Analysis and Improvement Plan

Based on the assessment, we assist you in developing a Master Plan to deploy the new Philosophy, Culture and Standards, drawing on the proven planning strategies of successful organizations.