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Organizational Assessment
Get a Clear Picture of Your Organization.

See How Your Organization "PEAKs Up" Against High Performers. More than ever before, performance excellence is not an option. It is a requirement for organizational success and long-term sustainability. Customers, clients, guests, members; employees, executives, owners and partners; and other stakeholders not only expect but demand high performance. Evidence of the shift can be seen in the key challenges facing today´s leaders. Some of the challenges are anticipating guests´ needs as value-based business propositions, facing new reforms, theories and methodologies, and new operational requirements to achieve top and bottom line, and more.

V-PEAK is a subject matter experts-led team of executives, practitioners, and improvement specialists with deep knowledge in complex enterprises. 
We bring the best practices of world-class service and role models to assist you gain greater insight into your organization, so you can:
  • Improve the effectiveness of your strategic planning processes

  • Utilize customer feedback to provide better experiences

  • Effectively measure your organization´s performance and take appropriate actions

  • Understand and navigate changing regulatory requirements

  • Accelerate your organization´s performance excellence journey

Expert Organizational Assessment

Whether an organization is working with accrediting bodies, Industry Standards or Competitive / Operational Excellence to make gains in specific areas of performance or is seeking comprehensive performance excellence across multiple dimensions, an expert organizational assessment is a critical step toward the desired outcome. We perform interviews and on-site observations, review existing data and information, and document strengths, gaps, and opportunities. Therefore, we recommend actions based on your organization´s unique history and culture, customers and strategy, as well as industry standards and best practices.

Based on the findings, we help you put an action plan in place and participate in the implementation to ensure your success. We stay behind the scene and support internal leaders as they make change happen. 
Our most widely used assessments are:
  • Excellence and Competitiveness-based Assessments
    - Baldrige Program

  • Latin American Competitiveness and Excellence Models
    - Mexican, Argentinian and Uruguayan

  • Industry related Assessments
    - AAA, Forbes and Leading Hotels of the World